Shipping policy

At Posh Brush Studio, we want your order to arrive safely and with as little confusion as possible. Because we offer products from multiple manufacturers and suppliers, some items may be shipped directly from our suppliers to you.

Shipping

Order Processing

Orders are typically submitted for fulfillment within 1–3 business days after your order is placed.

Processing time is separate from shipping/transit time.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping From Multiple Locations

Some products sold by Posh Brush Studio are shipped directly from our manufacturing and supplier partners.

If your order contains products from more than one supplier:

  • Your order may arrive in multiple packages.

  • Packages may arrive on different days.

  • You may receive more than one tracking number.

  • Shipping charges may vary depending on the products in your order and their shipping origin.

Receiving only part of your order does not necessarily mean that an item is missing. The remaining items may still be in transit.

Shipping Rates

Shipping charges are calculated during checkout based on the products in your order, shipping destination, package size or weight, and applicable supplier shipping rates.

The shipping charge shown at checkout is the amount you will be charged unless we contact you regarding an unusual shipping situation before fulfillment.

Delivery Times

Estimated delivery dates are estimates and are not guaranteed.

Delivery times may be affected by:

  • Carrier delays

  • Weather

  • Holidays

  • Supplier processing times

  • Product availability

  • High-volume periods

Once a package has been transferred to the shipping carrier, delivery timing is primarily controlled by the carrier.

Tracking

When tracking information is available, it will be provided after your order ships.

For orders containing products from multiple suppliers, tracking information may be provided separately for each shipment.

Please allow some time after receiving a tracking number for the carrier's tracking system to update.

Incorrect Shipping Address

Please review your shipping address carefully before submitting your order.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to correct the address before the order is processed, but we cannot guarantee that changes can be made after an order has been submitted for fulfillment.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed, or Damaged Shipments

If your tracking information shows an unusual delay, or if your package appears to be lost, please contact us so we can help investigate the shipment with the supplier or carrier.

If a package arrives visibly damaged, please keep the packaging and take photographs of:

  • The shipping box or container

  • The shipping label

  • The damaged product

  • Any damaged internal packaging

Please contact us promptly with this information so we can determine the appropriate next steps.