Returns & Refunds

Returns

All Sales Final After Shipment

Once an order has shipped, it is considered final sale and is not eligible for return or exchange.

We do not accept returns or exchanges for reasons including, but not limited to:

• Change of mind

• Ordering the wrong product

• Ordering the wrong size or quantity

• Color preference

• No longer needing the product

• Finding the product elsewhere at a different price

Please review all product details, quantities, sizes, colors, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.

Please provide:

• Your order number

• A description of the issue

• Photographs of the product

• Photographs of the shipping packaging

• A photograph of the shipping label, when applicable

We may need this information to work with the manufacturer, supplier, or shipping carrier.

If we confirm that the product was damaged, defective, or shipped incorrectly, we will work with you and the supplier to determine the appropriate resolution, which may include a replacement or refund.

Please do not discard the product or its packaging until we confirm that it is no longer needed.

Paint, Finishes, Cleaners, and Color Products

Paint, finishes, cleaners, coatings, and similar products are not returnable or exchangeable after shipment.

Because colors displayed on computer monitors, phones, and other devices may differ from the appearance of the physical product, differences between an on-screen color and the actual product are not considered a defect.

We strongly recommend reviewing available manufacturer color charts, samples, or physical swatches before ordering when exact color matching is important.

Custom, Special-Order, Clearance, and Final-Sale Products

Custom-made, specially ordered, clearance, discontinued, and final-sale items cannot be returned or exchanged.

These restrictions apply in addition to our general policy that orders cannot be returned or exchanged once shipped.

Refused or Undeliverable Shipments

Refusing delivery does not constitute an approved return.

If a shipment is returned to the sender because it was refused, unclaimed, or sent to an incorrect or incomplete address provided by the customer, any refund or reshipment will be handled at our discretion and may be reduced by shipping, return shipping, supplier charges, or other costs incurred.

Refunds for Approved Claims

Refunds are generally issued only for approved claims involving damaged, defective, lost, or incorrectly shipped products.

If a refund is approved, it will normally be issued to the original payment method.

Please allow additional time for your bank or credit-card provider to process and post the refund.

Questions?

If you have questions about shipping, an order change, a damaged product, or an incorrect shipment, please contact Posh Brush Studio as soon as possible.

For the best results, contact us before your order ships if you need to make any changes.